A YOUNG boy from Wrexham left a supermarket with a 'big smile on his face' following a kind gesture by one of the shop's employees.
Natalie Evans and eight-year-old son Max paid a visit to the Aldi shop at the Plas Coch Retail Park on Monday, January 9.
And, as they headed to the tills, one shop worker left them with a memory to last a lifetime.
Paula Jackson invited Max, who is non-verbal autistic, to have a go at scanning their shopping as he is, according to his mum, 'fascinated by the till'.
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Then, as he left, he signed thank you to Paula and she returned the favour.
Posting on the Wrexham Town matters Facebook page, mum Natalie, who is from Wrexham, said: "Absolutely lovely lady who works on the tills in Aldi Plas Coch. My son is non verbal autistic and is fascinated with the till. She took the time to engage with him and let him scan the shopping.
"He signed thank you to her and she did it back and he waved. What could have been overwhelming for him was made more “relaxing” for him (if this makes sense). Things like this make shopping with autism/needs that bit easier. Fantastic customer service."
Facebook users commenting underneath the post were quick to praise the Aldi worker, adding that they had had similar experiences.
Kirsten Delinicolis said: "Such a lovely lady. I have MS and sometimes struggle loading and unloading my trolley or trying to open my purse and use the card machine, with fingers that sometimes don't want to work.
"This lady always has so much patience and helps so much. I hope management read these comments! They have an employee in a million with this lady!"
Debbie Castle wrote: "Paula is an amazing lady. Whenever my 23-year-old son was with me (severe autism, learning disabilities, adhd and epilepsy), she was an absolute star with him."
Jill Garnett added: "What a lovely post. If they do Employee Of The Month she certainly deserves it."
PIC: Natalie Evans with son Max.
Speaking to the Leader, Natalie added that it 'means a lot' to her that someone could take the time to acknowledge her son the way Paula did that day.
Natalie added: "She remembered him from a previous shopping trip and instantly got him to go by her and help. He loved it. I got him to sign thank you to her and she asked how to do it and signed back to him.
"It might be something little for her to do this but means a lot to us that she took the time to engage with him and communicate with him the way he knows.
"As Max doesn’t talk it’s through body language and how he acts, he does excited noises and claps when he’s happy. He left there with a big smile on his face. It makes it more reassuring that he will remember this next time and makes shopping a bit more easier."
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