Two healthcare services in Flintshire received a positive inspection report by the regulator, Health Inspectorate Wales (HIW).

Cygnet Delfryn House and Cygnet Delfryn Lodge, on Argoed Hall Lane in Mold, Flintshire, are both run by Cygnet Health Care and offer a high-dependency inpatient rehabilitation service for those who have severe and enduring mental illness.

HIW inspectors completed an unannounced inspection between July 4 and July 6 and the services received positive feedback from the regulator, with no immediate areas of non-compliance identified during the inspection.

In the new HIW report, inspectors concluded that the staff team was committed to providing a high standard of care to patients.

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Praising the quality of patient care, the report highlighted the appointment of patient representatives as a particularly positive initiative. It said: “This helped promote patient engagement and ensure the voice of patients is heard.

“Staff interacted and engaged with patients appropriately and with dignity and respect. Patients had their own programme of care that reflected their individual needs and had access to a mental health advocate who provided information and support with any issues they may have regarding their care.”

In a joint statement, John Sweetman, Clinical Manager at Delfryn Lodge and Jade Brown, Clinical Manager at Delfryn House, said: “All of us at the Delfryn sites are delighted with the outcome of the inspection from HiW. Putting our service users first is at the heart of what we do at Cygnet Health Care and we are so pleased that the high standards of our patient care was highlighted in the report.

“We would like to thank all of the staff here for their hard work, commitment and dedication towards offering the very best service for those we support. It is so appreciated and we see day-in and day-out the difference we are making to so many."

Dr Tony Romero, CEO of Cygnet Health Care, said he was extremely proud of his staff. He said: “I would like to personally thank all our staff for the first class service they provide to the men and women who need our support

“The teams at Delfryn House and Delfryn Lodge work diligently to ensure our service users fulfil their potential and receiving good inspection reports like this is testament to the incredible effort staff put in each and every day to provide the highest standard of care.”

The full report can be found on the HIW website.