A WREXHAM company is launching a world first to transform communications.

Moneypenny is launching a first of its kind integration with Microsoft Teams enabling incoming phone calls to business switchboards to be directly transferred to employees’ Microsoft Teams platform, wherever they’re working.

This helps Moneypenny manage the disruption of hybrid working for their customers and ensure each call is routed to the right employee first time.

Moneypenny can even check the status of the team member in the application, only transferring calls when the person is free and taking a message if they’re in another Microsoft Teams meeting.

This agile, cutting-edge integration technology provides Moneypenny’s call handlers with instant access to its clients’ Microsoft Teams accounts, 24/7, so they can see their real-time status and transfer calls to them and their colleagues in the Teams platform itself.

This means Moneypenny Receptionists will only ever send calls when the client is available and that phone transfer interruptions when busy will become a thing of the past.

Pete Hanlon, CTO at Moneypenny, said: “This latest Microsoft Teams integration will be a step-change in further superpowering our call handling services, ensuring seamless call transfers every time, with maximum speed and efficiency.

"It is the technology of the future and works equally well, whether in the office or remotely. For some time now we’ve had access to all our clients’ calendars via platforms such as Microsoft Teams, transferring calls virtually, professionally, brilliantly to mobile, office, laptop or wherever works.

"Following the success of this system, and following positive client feedback, we’re delighted to be adding Microsoft Teams call integration.”